Shipping policy

Shipping Policy

We have four shipping methods:

  • Media Shipping - All CDs, DVDs, Blu-Rays, Vinyls, and Books. Ships to all domestic states, territories, possessions, U.S. military bases, APO, FPO, and DPO. Delivery is usually 2-8 business days.
  • Parcel Shipping - Ships to all 48 contiguous states. Same-day or next-day shipping. Delivery is usually 2-5 business days.
  • Freight Shipping - Ships to all 48 contiguous states. Next-day or 2-day shipping. Delivery is usually 6-8 business days.
  • Local Delivery - Delivered by us within a 75 mile radius around our location in Layton, Ut. Same-day or next-day delivery. 
  • Store Pickup. By appointment only. Same-day or next-day pickup. 

You can make or change your selection in the checkout screen. We do not offer international shipping at this time.

All orders are processed same-day or next-day for small/medium sized packages and 2-3 business days for large packages or freight shipments (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a tracking number. *Shipping times will be in addition to the processing time.

In the case there is a delay due to a high volume of orders or postal service problems that are outside of our control, you will be notified immediately.

Shipping 

To have the order shipped, select the delivery method "Ship" in the checkout page. Then select one of the available shipping methods. Domestic media, parcel, and freight shipping charges will be calculated based on the destination address. Multiple items will be calculated together.

If no shipping methods are available on the checkout page, then one or more of the items are likely marked for local pickup only. Removing this items will allow the rest of the order to proceed with an appropriate shipping method. Contact Us. if you need any assistance. 

*If for some reason an item was incorrectly marked for an incorrect shipping rate, we may need to refund your transaction and have you repurchase the item with the proper shipping amount if you want to proceed with the sale.

Local Delivery

To have the order delivered locally, select the delivery method "Ship" in the checkout page. Then choose the shipping method that says "Local Delivery". Multiple items can be delivered for the same delivery price.

If the "Local Delivery" option is not available, verify the address is within a 75 mile radius from our location. Contact Us if you need any assistance. 

After purchase, you can text us at (801) 410-7123 to schedule a day and time you would like the product delivered. Your order can be prepared and ready for delivery in as little as 4-6 hours. You will be notified when your item departs our location for delivery and a few minutes before we arrive at your destination. 

Deliveries are made from Monday to Saturday, between 10:00 AM and 6:00 PM.

We are located in Layton, UT. Our service area is within a 75 mile radius of Layton. Our rates are $60 plus $3/mile from our location (24 Sugar Street, Layton, UT).

 

 

Store pickup

You can avoid waiting for shipping, freight, or local delivery while saving money too, with free local pickup at our storage unit at 24 Sugar Street, in Layton, UT. Select "Pickup in store" on the checkout page.

After purchase, you can text us at (801) 410-7123 to schedule a day and time you would like the product delivered. Your order can usually be prepared and ready for pickup in as little as 2-4 hours. If you would like to pick it up any earlier than this, please contact us first to find out our availability.

Our in-store pickup hours are Monday to Saturday, between 10:00 AM and 6:00 PM. Please have your order confirmation email with you when you arrive.

*All pick-ups are by appointment only. You can also visit our Contact Us page to schedule an appointment and our Visit Us page for the address and a map.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check it's status. Please allow 48 hours for the tracking information to become available.

You can also log into your account and view past orders. Each order should have the tracking number listed.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We cannot ship to P.O. Boxes. Please use a street address where your package can be delivered. 

Refunds, returns, and exchanges

A full summary of our Return Policy can be read on our Return Policy page.

In the event that your item arrives damaged from shipping in any way that was not disclosed in our advertisement, please email us ASAP at [email protected] with your order number and photos of the item’s condition. We will work with the carrier to refund your order as soon as possible.

If you have any further questions, please don't hesitate to contact us at [email protected].