Warranty/Refund Policy
You [the customer] should always get what you pay for. That’s why we offer a 30-day warranty from the time the product arrives. This should be enough time to make sure the product lives up to your expectation.
Unless otherwise stated in the advertisement or at the time of the sale, our items should be expected to be free of factory defects, missing parts, or any undisclosed damage. All products should function as intended by the original manufacturer. Refunds will be given for products that do not meet this criteria.
There are no restocking fees for items that are returned, but the return shipping cost will be deducted from the refunded amount. It is expected that you will return the item in the same condition in which it was received and in its original packaging.
In the case that an item was delivered locally by us to you, we will make arrangements to pick up the item at the same location, free of charge.
This warranty does not include damage that results from improper use or usage not recommended by the manufacturer. This warranty does not cover excessive wear. This warranty does not cover damage that occurs from improper installation of the product. This warranty does not cover the actions of you or third party entities that may result in damage or improper installation of the product.
To qualify for a refund, we require three things:
- First, notify us of any problems with the product as soon as you are aware of an issue. Items that are damaged on arrival need to be reported promptly so a claim can be filed with the carrier. Returns will be denied beyond 30-days of receiving the item.
- Second, allow us time to resolve any issues before requesting a return. If necessary, we may need to schedule a repair service appointment.
- Third, if asked to return the item, return it in the same condition you received it, with its tags if it came with them, with all parts, and in its original packaging. Items that are broken or damaged from improper use after purchase can not be returned.
If the item is returned in worse condition than it was received, then the amount of refund will be adjusted. If we are no longer able to resell the item, then a refund may be denied.
The return process will go as follows: You notify us with the 30-day window that something is wrong with your product. We may ask for photos, videos, or other information to help us resolve the issue. We may first require an opportunity to repair the item. If the issue is not resolved or the item is not able to be repaired, then we will provide you a return shipping label. Upon receiving the returned item we will issue a refund.
Returns may take up to 10 days from being issued to show up in your account.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
195 East Gentile Street
Ste #3
Layton, UT 84041
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your package upon receiving it. If it arrives damaged, please contact us immediately by email or text. We will open a dispute with the carrier and refund your order.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].