Frequently Asked Questions
We are a liquidation company, established to bring the lowest prices possible to our customers. We find great deals on large shipments of products. We store those products and sell them individually, passing on those great savings to you!
Buying products through a liquidation company can offer several benefits, including:
- Discounted prices - Always lower than retail.
- Diverse inventory - Find stuff you can't find on other sites.
- Unique finds - Some items come from estate sales and are antiques and one-of-a-kinds.
- Environmentally friendly - Save products from going to the landfill.
- Support small businesses - We value your support and don't treat you like a number.
You should expect the same quality that you find in other retail stores. These are largely the same products, in the same boxes. There are exceptions and these exceptions will be listed on the products advertisement. For example:
- Some items will be listed as "Open Box" if has been opened and removed from the box by the customer.
- Some might say "No Box". In this case, if you chose to have it shipped, we will construct a box for it.
- Others might be listed as "Used" with a further clarification of the extent of used condition.
In all cases, we will document any damage. If you are unsure about the condition of a particular item, please contact us and request more pictures or videos.
No. 80% of the items we receive have never been taken out of the box. The other 20% have been inspected by us to make sure it's still in good condition. We disclose the condition of the packaging and any damage found in the product advertisement.
The first thing that may come to mind is that a customer return happened because the product did not work. While this certainly does happen, there are many other reasons for returns that do not include a faulty product, such as:
- The description on the website was not accurate
- The wrong item was received or the wrong color
- The wrong size was received
- Buyer changed their minds
- A duplicate purchase was made
- Was purchased as a gift, but was not wanted
- It arrived too late, and the customer no longer needed it
But often, the product never makes it to the customer. Those reasons may include:
- Product accidentally ordered and canceled mid-shipment
- Shipped to a wrong address
- Customer was not able to receive it
- Customer moved
- The box was damaged while shipping (the product inside is fine)
- The product was overstock
- The business goes out of business
- Product was discontinued
- Company making room for new inventory
- Some contracts may require a company to liquidate inventory under certain conditions
This means you can often get the same great products, but with huge discounts.
Yes and no... or sometimes.
First, we always offer our own 30-day warranty for any products purchased through our store. This should be enough time to make sure the product lives up to your expectation.
Second, many companies will honor a 12-month manufacturer's warranty, even when the item is sold through a 3rd party liquidation company like ours.
These are some companies we know provide some kind of 12-month warranty, even when the item is being sold through a 3rd party liquidation company like ours:
- Amana
- Bosch
- Café
- Forno
- GE
- GE Profile
- JennAir
- KitchenAid
- Maytag
- Monogram
- Samsung
- Thermador
- Whirlpool
There may be many more companies on this list. Please verify any warranty and the level of coverage yourself by calling the company support line of the product you are considering.
We can not guarantee coverage provided by these companies, but we have had many happy customers that have purchased items for hundreds less than retail and enjoyed the same or similar 12-month manufacturer's warranty you get from an authorized dealer.
If you have verified that the product is not eligible for a manufacture warranty, then you still have our own 30-day warranty. This will cover any immediate problems and most short term problems.
Now, you just need to decide if the savings justify whatever perceived risk you see. For example: If a product normally costs $1000, and we are selling it for $750. Would you pay an extra $250 for an extended 11 month warranty?
Some people would rather have the cash in their pocket, knowing that if a product is going to fail, it will will most likely do so in the first few days. Some people would rather have the extra protection. It's up to you.
You [the customer] should always get what you pay for. That’s why we offer a 30-day warranty from the time the product arrives. This should be enough time to make sure the product lives up to your expectation.
Unless otherwise stated in the advertisement or at the time of the sale, our items should be expected to be free of factory defects, missing parts, or any undisclosed damage. All products should function as intended by the original manufacturer.
There are no restocking fees for items that are returned, but the return shipping cost will be deducted from the refunded amount. It is expected that you will return the item in the same condition in which it was received and in its original packaging.
In the case that an item was delivered locally by us to you, we will make arrangements to pick up the item at the same location, free of charge.
This warranty does not include damage that results from improper use or usage not recommended by the manufacturer. This warranty does not cover excessive wear. This warranty does not cover damage that occurs from improper installation of the product. This warranty does not cover the actions of you or third party entities that may result in damage or improper installation of the product.
To qualify for a refund, we require three things:
- First, the return needs to be within 30-days from receiving the item.
- Second, allow us time to resolve any issues before requesting a return.
- Third, return the item in the same condition you received it, with its tags if it came with them, in its original packaging.
If the item is returned in worse condition than it was received, then the amount of refund will be adjusted. If we are no longer able to resell the item, then no refund will be given.
The return process will go as follows: You notify us with the 30-day window that something is wrong with your product. We may ask for photos, videos, or other information to help us resolve the issue. For some items, we may first require an opportunity to repair the item. If the issue is not resolved or the item is not able to be repaired, then we will provide you a return shipping label. Upon receiving the returned item we will issue a refund.
Returns may take up to 10 days from being issued to show up in your account.
To start a return, you can contact us at info@stretchyourdollar.store. Please note that returns will need to be sent to the following address:
195 East Gentile Street
Ste #3
Layton, UT 84041
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@stretchyourdollar.store.
Yes! You should always get what you pay for. If the product was defective or not as advertised, we will refund your money. If there are any missing parts, we will order those parts for you, or refund your money.
To qualify for a refund, we require three things. First, the return needs to be within 30-days of receiving the item. Second, allow us time to resolve any issues before requesting a return. Third, return the item in the same condition you received it.
If the item is returned in worse condition than it was received, then the amount of refund will be adjusted. If we are no longer able to resell the item, then no refund will be given.
The process will go as follows: You notify us with the 30-day window that something is wrong with your product. We may ask for photos, videos, or other information to help us resolve the issue or repair the item. If the issue is not resolved or the item is not sufficiently repaired, then we will send you a return label. Upon receiving the returned item we will issue a refund.
There is no restocking fee, but the amount refunded will be reduced by the cost of the return shipping label. Returns may take up to 10 days from being issued to show up in your account.
Please inspect your order upon reception. Some of our boxes may have some light damage, but if there is some significant damage, or it looks like the box has been dropped, then you should refuse to accept the package from the carrier. We will open a dispute with the carrier and refund your money immediately.
If you have already accepted the damaged package and then notice excessive package damage, do not open the box. Instead, contact us immediately. We may still be able to file a claim with the carrier.
If you open the package and notice the item inside is damaged, do not take the item out of the package. Take several pictures and contact us immediately so that we can evaluate the issue and make it right.
Yes, we do! And you can save 10% off the sale price by picking up your items. You will just need to schedule a time to meet us. See our "Visit Us" page for more details.
Yes, we do! We can offer same day delivery or early next day delivery depending on the time of purchase and our schedule.
The delivery fee is calculated by adding a base fee and a mileage fee. The base fee is $40. The current mileage fee is $3/mile. So, if the destination address is 10 miles away, then the delivery cost would be $70 ($3 * 10 miles, plus $40).
Contact Us for exact quotes and availability.